Overview
Context
Since 2010 SHAKENOV.CHINA has helped clients from CIS countries study, work and do business in China: visas and residence permits, company registration, university admission, supplier sourcing and logistics. Its clients live in other countries, so the request, consultation, payment and document exchange all have to happen online.
Goal
Bring the whole client journey into one system. A person leaves a request on the website, pays for a consultation by link, and then follows their services, payments and documents in a personal account. The team gets a single workspace for requests, clients and payments.
Architecture
Hover a node or pick a module in the table below to see what it does.
Connection map
How the modules connect: from the unified CRM down to bots and client portals.
company website
four questionnaires
link, payment, receipt
consultations and clients
services, payments, documents
Website
company website
Request and payment
Connected to: shakenovchina.com
four questionnaires
Connected to: shakenovchina.com
link, payment, receipt
Workspaces
Shared by: Briefs by practice area, Online payment
consultations and clients
services, payments, documents
Modules
Stack
- Frontend
- React, TypeScript, Vite, Tailwind CSS, Framer Motion
- Backend
- Supabase: PostgreSQL, Auth, Edge Functions
- Infrastructure
- Node.js, PM2
- Payments
- Alipay, WeChat
Results
- The whole client journey online
- The request, consultation, payment and documents need no office visit. For a client in another country, that is the deciding argument.
- Requests that arrive briefed
- The brief gathers the details in advance, so the first meeting is spent on the solution, not on questions.
- Payments without confusion
- Every payment is tied to a client and a service, the receipt is attached, and both sides see the status.
- Clients always know where they stand
- The portal shows which services are in progress, how much has been paid and where the documents are.
- Order in the team’s work
- Consultations, clients and payments sit in one workspace with separate access rights.