Overview
Context
The Tookz group runs two independent business lines: Tookz Mebel sells furniture materials and fittings, Tookz Sanita sells plumbing. Each has its own sales, stock and delivery, while the clients are shared.
Goal
Give each business line its own CRM, bring clients, stock and delivery into one loop, and give management a single view of the whole group.
Architecture
Hover a node or pick a module in the table below to see what it does.
Tookz
Connection map
How the modules connect: from the unified CRM down to bots and client portals.
Group
Business lines
Services and channels
Shared by: Mebel CRM, Sanita CRM
Unified CRM
the whole group
the whole group
Mebel CRM
crm.tookzmebel.com
crm.tookzmebel.com
Sanita CRM
warehouse bins and stores
warehouse bins and stores
tookzmebel.com
catalog and requests
catalog and requests
Client portal
one per client
one per client
Online orders
client orders
client orders
Client bot
notifications and debts
notifications and debts
Courier bot
delivery tasks
delivery tasks
Tookz Club
NFC cards and discounts
NFC cards and discounts
Sales outlets
a separate CRM per store
a separate CRM per store
Group
Unified CRM
the whole group
the whole group
Business lines
Connected to: Unified CRM
Mebel CRM
crm.tookzmebel.com
crm.tookzmebel.com
Connected to: Unified CRM
Sanita CRM
warehouse bins and stores
warehouse bins and stores
Services and channels
Connected to: Mebel CRM
tookzmebel.com
catalog and requests
catalog and requests
Shared by: Mebel CRM, Sanita CRM
Client portal
one per client
one per client
Online orders
client orders
client orders
Client bot
notifications and debts
notifications and debts
Courier bot
delivery tasks
delivery tasks
Tookz Club
NFC cards and discounts
NFC cards and discounts
Connected to: Sanita CRM
Sales outlets
a separate CRM per store
a separate CRM per store
Modules
Stack
- Frontend
- React, Next.js, Vite, TypeScript, Tailwind CSS
- Backend
- Django, DRF, Channels, Celery, FastAPI
- Infrastructure
- PostgreSQL, Redis, Docker Compose, nginx
- Integrations
- Telegram Bot API, WebSocket, NFC ACR122U
Results
- One view of the whole group
- Management sees both business lines in one system, and Mebel and Sanita share a single client base.
- Stock under control
- In Sanita every warehouse bin shows which product it holds. Purchases and sales between stores happen inside the system.
- A new store with no development
- When a store is created, it immediately gets its own CRM with its own roles and sign-in.
- No debt slips through
- Every month debtors receive a message with the amount owed, broken down by product: in the client portal and in Telegram.
- Clients stay informed
- Orders, delivery statuses, cashback and consultations are available to clients in the portal and the Telegram bot.
- Delivery in Telegram
- Couriers receive new requests and update statuses right in the bot, while the CRM sees delivery in real time.